Refund Policy for 2024 Event Season
The Policy
Similar to a sporting event or concert, Night Lights has a no refund policy.
Tickets are non-refundable — even if there is a reschedule — unless you purchased Ticket Protection through Night Lights directly.
This means that if you purchased tickets and cannot attend, you will not be eligible to receive a refund, unless you purchased Ticket Protection for each ticket at checkout.
The fine print:
- Night Lights does not offer refunds under any circumstances – unless you purchased Ticket Protection.
- The refund will go back to your original form of payment – we cannot, under any circumstance, refund to other payment methods. If your card was lost or expired, you can work with your bank to have the credit transferred to your new replacement card, even if you no longer have an account with them.
Refunds on Priority Access:
If you would like a refund for your Priority Access kits, they must be returned to us in new condition. If you would like to keep the Priority Access kits, but receive a refund for your tickets, there’s no need to return your kits. You can select either option when filling out the Refund Request form.
Still have questions? This might help:
How do I submit a request for a refund?
If you purchased Ticket Protection and you'd like to request a refund, your refund request must be submitted at least 1 day before the event. Once we receive your request, we will work on processing it.
First, log in to the Account Dashboard to view your order. If you purchased Ticket Protection and are eligible for a refund, you will see a button below your order information, that says, “Request Refund”. Click this button to fill out the form to submit your refund request.
Read our full Ticket Protection Policy here
How long does it take to receive a refund?
Under normal circumstances can take up to 3-10 business days for us to process the refund request. Once we have processed it, it can take up to 7-10 business days for the refund to reflect on your bank statement.
If you still don’t see your refund after this time, you can fill out the Customer Support form to request an "ARN" or "Acquirer Reference Number” from our customer support team.
This ARN is essentially like a tracking number for banking transactions. You can give this ARN to your bank or credit card company and they will be able to help locate the missing transaction.
Can I get a refund if an event is rescheduled due to weather?
Tickets are non-refundable — even if there is a reschedule — unless Ticket Protection was purchased with your tickets, through Night Lights directly.
Read our full Weather Policy here
Read our Ticket Credit Policy here
Will my Priority Access Kit be refunded?
Because Priority Access add-ons are physical items that get shipped, there are a few requirements to qualify for a refund. If your Priority Access kit has not been shipped you may request a refund without any further action. In any case, Ticket Protection must be purchased to qualify for any refunds.
Log into the Account Dashboard and click the "Refund" button below your order, to fill out the Refund Request form. If you would like to be refunded for your Priority Access kits, they must be returned to us in new condition. There’s no need to return you kit if you only want your tickets refunded. You can select either option when filling out the Refund Request form.
Can you refund a different form of payment?
Refunds can only be made to the original purchaser and to the original payment method.
If you are requesting a refund and your card number changed because your card was lost or stolen, the refund will still make it back to your account. The banks account for this and will be able to transfer the credit to your new account.
If you are requesting a refund to a card issued by a bank or credit agency with whom you no longer have an account, you will still need to contact your local branch. They can look up your old account and locate the funds in their "No Post" account. This is where the bank holds all funds that are no longer connected to an active account and they may issue you a physical check at this time. Unfortunately, we cannot issue refunds via physical check.
What if I purchased from a reseller or another person?
If you purchased your tickets from a reseller, third-party, or another individual, we cannot issue you a refund under any circumstance. You must have placed an order directly with Night Lights.
