Ticket Protection Order Add-On
The Policy
Similar to a sporting event or concert, Night Lights has a no refund policy.
However, we understand that your plans can change — and, as a weather-dependent event, it may be inconvenient for you to attend, if your event is rescheduled to a new date, due to weather including high winds, burn bans, and rain.
Ticket protection can be added to your order during checkout and will allow you to receive a refund – for any reason – including, if the event is rescheduled, so long as you request a refund at least 1 day before the event.
If you are concerned about your upcoming plans or the chance of a reschedule, your best option is to purchase Ticket Protection with your order.
The fine print:
- Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
- Ticket Protection must be purchased for EACH ticket in your order — in other words, if you place 2 separate orders and only 1 of the orders has Ticket Protection added, then only the tickets in that 1 order will qualify for a refund.
- Ticket Protection gives you a refund for the full amount paid MINUS the price paid for Ticket Protection ($8 per ticket), Processing fees and any Transfer fees.
- Ticket Protection is non-refundable.
- Ticket Protection does not include coverage for any other expenses including travel, gas, flights, hotels or other personal costs incurred related to the event.
- A refund (or ticket transfer) MUST be submitted to our customer support by midnight BEFORE the event date. Please note, it may take several days for our customer support team to process the refund — but rest assured, we have the request and are on it!
- All Ticket Protection expires at the end of the season in which the ticket and Ticket Protection is purchased (e.g. 2024 event Ticket Protection expires 11/15/2024).
- If you request a ticket transfer at any time, instead of a refund, Ticket Protection will be void and you will forfeit your right to a refund at a later date in time, regardless of the circumstances.
Still have questions? This might help:
What is Ticket Protection?
Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund, for any reason, if you are unable to make the event for which you originally purchased tickets.
How do I know if I purchased Ticket Protection with my order?
If you purchased Ticket Protection, it will show on your order receipt. If you can’t locate your order receipt, you can log into the Account Dashboard. If you purchased Ticket Protection, you will see it below your order.
Do I need to purchase Ticket Protection for each ticket or just my order?
Ticket Protection must be purchased for EACH ticket that you'd like to protect — in other words if you place 2 separate orders and only 1 of the orders has Ticket Protection added, then only the tickets in that 1 order will qualify for a refund.
Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
What does Ticket Protection cover?
Ticket Protection allows you to claim a refund for:
- Price paid for your tickets
- Service Fees / SER&L Fees
- Parking & Facility Fees
- Local Sales Tax
- Priority Entry (only if kits are returned to us in new condition)
Ticket Protection does not include a refund on the price paid for Ticket Protection ($8 per ticket), Processing fees, Transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other personal expenses including but not limited to travel, gas, flights, or hotels.
If I bought Ticket Protection with my original tickets but opted for a ticket credit, can I still request a refund?
If you are redeeming tickets with a credit, Ticket Protection is expired, event if it was added to your original order. Ticket Protection expires at the time you request a Ticket Credit instead of a refund, meaning we will not issue refunds on tickets that are being held for a future event.
How do I submit a request for a refund?
If you did purchase Ticket Protection and you'd like to request a refund, your refund request MUST be submitted BEFORE the event date.
If you purchased Ticket Protection, you can log in to the Account Dashboard and click the "Refund Tix" button below your order.
Read our full Refund Policy here
Do you use a third party for your Ticket Protection?
Night Lights Event takes ticket protection seriously. We understand plans change, and we want to ensure maximum customer success. Therefore, we process all refunds ourselves, and do not use third party ticket protection agencies.
